FAQs
If you can't find the answer to your question, we are only a phone call away!
Castech markets and sells professional-grade large-format printing and signage equipment and supplies. In addition, we provide technical expertise, machine maintenance and other specialized services. For over 25 years, we have helped thousands of printing, imaging and signage businesses adopt and succeed with new technology and grow their profits. We have longstanding partnerships with companies such as Epson, Graphtec, ONYX, MultiCam and more.
Well, not right now. Although we are excited for you to utilize our e-commerce platform for machine procurement, we still insist on transacting face-to-face for now. We believe that that is still the best way to serve you and understand your needs. Best thing to do – drop by our showroom, we will be happy to show you our solutions.
Definitely not! No matter what you order, it will be our honour to serve you. However, do note that delivery charges may apply, depending on the order quantity.
Absolutely. It is perfectly safe to procure items from our website – if truly in doubt, you are always welcome at our showroom.
At Castech, our goal is to make every part of your experience with us a pleasant one. We know that having to deal with a return can be an interruption to your business, and that is why we have implemented a simple process that ensures you will receive your product replacement or servicing in a timely manner. All you have to do is either contact our main office or contact us directly at enquiry@castech.com.sg with your order number as the subject of the email.
Once you have placed an order, we will send you various emails to update you regarding the status of your order, through processing to delivery. If you have urgent needs or require more information, simply contact us at our main office or drop us an email at enquiry@castech.com.sg.
Depends. Some products that we carry may have conflicting territories that will prevent us from serving you if you are from a different country. However, if in doubt simply drop us an email at enquiry@castech.com.sg and we will be happy to assist you with your queries.
Not to worry, we will be here to assist you in finding out what you need to be successful in this business. Everyday we help new businesses find their feet, and old businesses expand to new frontiers. Feel free to give us a call or drop by our showroom – free-of-charge.