POST SALES TECHNICAL SUPPORT
The company offers solutions for print and signage and provides ongoing support from a team of technical experts. With over 25 years of experience, they have helped numerous businesses succeed and grow their profits, and are committed to doing the same for their new partners.

MACHINE REPAIR
Castech's technical experts are extensively trained on all products and solutions to quickly address issues, reduce production downtime, and maintain optimal performance. They are accredited as an Authorized Service Provider for top brands such as Epson, Graphtec, and MultiCam, showcasing their expertise in technical maintenance.

FULL SUITE CONSULTATION SERVICES

The company recognizes that each client has unique problems and needs, leading them to offer customized solutions tailored to individual businesses. They reject the idea of a one-size-fits-all approach and instead provide state-of-the-art hardware technology along with comprehensive services to design, integrate, and implement personalized solutions based on each client's specific requirements.

PROCESS REDESIGN

The company offers consultation services for process redesign to help clients familiarize themselves with new machines and provide support. They analyze the current manufacturing process, identify bottlenecks, select the most suitable solutions, and customize them to seamlessly integrate into the workflow.

WORKFLOW INTEGRATION

The company's technical team is committed to assisting clients in maximizing the capabilities of their equipment, highlighting the importance of the operator in the machine's effectiveness. They offer customized on-site training sessions based on the operator's proficiency level, with the training duration determined by mastery level rather than a fixed number of lessons.

NEW MACHINE TRAINING 
The company recognizes the learning curve of operating a new machine and offers support. Their technical team focuses on optimizing equipment capabilities, emphasizing the operator's role in machine effectiveness. On-site training sessions are customized based on operator proficiency, with the training duration tailored to mastery level rather than a set number of lessons.

MACHINE RE-TRAINING
The company recognizes employee turnover in businesses, including their industry, and offers re-training for clients to reinforce existing knowledge or teach new staff. They aim to transfer expertise to improve team efficiency, as better skills result in fewer services needed.

DELIVERY & INSTALLATION
The company supports clients through the process of investing in print and signage technology. They provide on-site technical specialists to ensure safe delivery and installation of the machinery. This service is included in the purchase price, offering peace of mind to customers.

COLOUR PROFILING

The company offers assistance with color accuracy and consistency issues. Their experts use advanced color-matching tools like the EIZO ColourEdge monitor and Barbieri color measurement system to help clients achieve optimal colour results.

 PRINT SERVICES

The company, a distributor of machines, has the equipment and expertise to produce high-quality prints in various applications. While they usually do not accept print jobs to avoid competing with their clients, they may help some clients with print jobs on a case-by-case basis.